Frequently Asked Questions
What cleaning services do you offer?
We offer professional residential cleaning services tailored to your home’s needs. Services may include routine cleaning, deep cleaning, move in or move out cleaning, and customized cleaning plans.
Do I need to be home during the cleaning?
No, you do not need to be home. Many clients provide entry instructions or a secure way for our team to access the home. We will treat your home and belongings with care and respect.
Do you bring your own cleaning supplies?
Yes, our team brings the necessary cleaning supplies and equipment. If you have specific products you would like us to use, please let us know in advance.
Can I request a specific cleaning plan?
Absolutely. Every home is different, and we are happy to discuss your priorities and create a cleaning plan that works for you.
How often can I schedule cleaning services?
You can schedule one time, weekly, biweekly, monthly, or as needed cleanings based on your preferences.
Are your team members trained?
Yes. Our team members are trained to provide thorough, reliable, and respectful service in every home.
Will I receive updates about my appointment?
If you choose to opt in, we can send service related updates by text or email. This may include a notice when our team is on the way, an estimated arrival window, and confirmation once your service is complete.
Will I receive marketing messages?
No. Service updates are only used to keep you informed about your appointment. We will not use your phone number or email for spam, marketing messages, or mailing lists without your permission.
Is my personal information protected?
Yes. We value your privacy and take care to protect your personal information.
What happens if I need to reschedule?
We understand that plans can change. Please contact us as soon as possible, and we will do our best to find a new appointment time that works for you.
How do I prepare for my cleaning appointment?
To help us provide the best service, please pick up personal items, clothing, and clutter from the areas you would like cleaned. If there are any special instructions, please share them before your appointment.
Housekeeping, Maid Service, and Professional Cleaning: What Is the Difference?
Housekeeping or maid service often focuses on helping with regular day to day tasks in the home. This can include tidying up, laundry, changing bed linens, dishes, organizing, and light cleaning.
A professional cleaning service focuses on thoroughly cleaning and sanitizing your home. Our team follows a detailed cleaning process using the proper supplies and equipment to clean areas such as bathrooms, kitchens, floors, dusting surfaces, and high touch areas.
While every service can be customized, professional cleaning is ideal for clients who want a reliable, thorough cleaning of their home without needing help with ongoing household tasks like laundry, dishes, or organizing.
How can I get a quote?
You can get a preliminary estimate anytime by using the price calculator on our website. For a personalized quote, contact us with details about your home and the type of cleaning you need. We will be happy to help.
